SERVICE INFORMATION
Support
Email us about payments, credits, models or personal-data requests.
Effective / updated
How to contact us
Email: contact@earto.app
We cannot guarantee live replies around the clock.
Hide passwords, card information and verification codes in any screenshots you attach.
Include the following information in your email.
- Account email
- Time the problem occurred
- Description of the problem
- Relevant order or transaction reference, if needed
Payments, credits and refunds
Include your order or transaction reference when asking about payment status, credit delivery or refunds.
You can view purchases and refunds in your account’s payment history after signing in.
Email-verified accounts aged 19 or older connecting from Korea can buy AI credits through Groble.
Verified accounts aged 19 or older can buy credits through Groble in Korea or Dodo Payments outside Korea. Payment-provider country restrictions apply.
Business information
| Field | Details |
|---|---|
| Legal trade name | 욱스데브(dev) |
| Representative | 유정욱 |
| Business registration | 292-09-02745 |
| Online sales registration | 2024-서울노원-1238 |
| Registered address | 서울특별시 노원구 화랑로47길 38, Republic of Korea |
| Service website | https://earto.app/ |
Rights complaints and privacy requests
To report a rights violation, include the model URL and the right involved. Add supporting information and an email where we can contact you.
You do not need to post private evidence publicly.
Email us to request account closure or access to, correction, deletion or restriction of your personal data.
Lawfully acquired public-model rights and statutory transaction records are reviewed separately from ordinary project data.
Delete account
Profile → Account management → Delete account
Your profile, private projects, conversations and uploads will be deleted. Download files you want to keep first.
Required transaction records and public models already acquired by others are retained separately. Backups and external providers follow the privacy policy.
Remaining credits and payments are reviewed under the refund policy. Closing your account does not waive your right to request a refund.
Work in progress will end with settlement preserved. Unconfirmed charges or external identity and AI-data deletion may need follow-up.
Access and new public distribution stop when a closure request is accepted. Identity deletion, unsettled charges and external data are reviewed separately, with review targeted within 10 days. Check the status or contact support with the request number for outcomes or delay reasons. The status receipt stays in this browser for up to 90 days. A contact needed for transactions or refunds is retained separately only as needed, for at most five years. Access to erasure records is restricted; they are applied when restoring older backups so withdrawn accounts and data awaiting erasure do not return to use. Password reauthentication is handled by Firebase; never send a password to Earto's server or support email.