Refund policy

1. South Korean consumers

Contact support to cancel or refund unused paid credits. Refunds are based on the actual purchase price and unused quantity. Credit usage does not limit statutory cancellation rights or rights concerning defects or duplicate payments.

2. How to request a refund

• Contact Earto support with your order number, requested refund amount and reason. Groble permits one seller partial cancellation; further cancellations are handled by its operations team after checking settlement. We return funds to the original payment method where possible and explain expected timing when you apply. contact@earto.app
• Do not email full card numbers, security codes, passwords or original identity documents. Use the payment provider's secure process for sensitive payment information.

3. How refunds affect your account

Approved refunds normally return to the original payment method where possible. Timing depends on the payment provider and card issuer or method, and we do not guarantee an unconfirmed processing date.

Credits corresponding to the refunded top-up are removed. Prior usage can leave an insufficient balance, but Earto does not require a separate top-up merely to exercise a statutory refund right.

If the refunded top-up received the top-up bonus, the bonus credits are removed in the same proportion as the refund.

Partial and reversed refunds are reflected in account records at the amounts confirmed by the payment provider. Contact support with the order reference if your balance does not match.

4. Payment errors and Store licences

If a successful payment has not added credits, wait for confirmation or contact support instead of paying again. Duplicate payments are reviewed by transaction.

Additional paid model licences are not on sale yet. Their cancellation, downloaded-file use and redownload conditions will be explained before launch. This notice does not revoke models already acquired under the free allowance.

Unused paid credits when the service closes

If Earto closes, we will announce the closure schedule and refund procedure in advance. Unused paid credits remaining on the closure date will be refunded based on the actual price paid for that purchase and the unused quantity, to the original payment method where possible. Free, promotional and test credits are distinguished from paid purchases. Provider procedures and expected timing will be explained when you apply, without limiting statutory consumer rights.

Unifi Direct

For Unifi refunds, Earto must sign a separate transfer to the original buyer wallet. Contact contact@earto.app with your order number.

Dodo Payments

For Dodo purchases, contact contact@earto.app with your order number. Dodo Payments handles the payment and refund to the original payment method. Confirmed refunds reduce the credits attached to that purchase proportionally. Existing refund eligibility and statutory rights apply.

Delete account

Profile → Account management → Delete account

Your profile, private projects, conversations and uploads will be deleted. Download files you want to keep first.

Required transaction records and public models already acquired by others are retained separately. Backups and external providers follow the privacy policy.

Remaining credits and payments are reviewed under the refund policy. Closing your account does not waive your right to request a refund.

Work in progress will end with settlement preserved. Unconfirmed charges or external identity and AI-data deletion may need follow-up.

Access and new public distribution stop when a closure request is accepted. Identity deletion, unsettled charges and external data are reviewed separately, with review targeted within 10 days. Check the status or contact support with the request number for outcomes or delay reasons. The status receipt stays in this browser for up to 90 days. A contact needed for transactions or refunds is retained separately only as needed, for at most five years. Access to erasure records is restricted; they are applied when restoring older backups so withdrawn accounts and data awaiting erasure do not return to use. Password reauthentication is handled by Firebase; never send a password to Earto's server or support email.